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Terms and Conditions

 


Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only and we reserve the right to not offer a refund.

Change of Mind

If you change your mind about the products you have purchased from us, we will refund the purchase price or exchange those products subject to the following conditions:

  • The item must be returned within 30 days of delivery
  • The item is in a saleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold)
  • You are responsible for any costs associated with returning the item to us
  • We reserve the right to charge a minimum restocking fee of 15%
  • Delivery charges are not refunded

Return and Refund Policy

 If something isn’t right, or you change your mind, we are happy to accept a return within the guidelines outlined above and below. 


 

 

Return Procedure

To help ensure timely processing of your product return, please follow the steps listed below before returning any product to us.


Before returning a product, the first step is to contact us via email or phone and discuss the situation, from here we can finalise the best course of action that may include the following:-


  • Ship back all products you are seeking to return 
  • If possible, include your Purchase Order number and our Tax Invoice number on the outside of the box
  • Include a copy of the original Tax Invoice inside of the box
  • Ship back all products you are seeking to return 


 Our return policy will not be honored in the event that a return shipment is received by us improperly packaged, altered or physically damaged. 


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